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MelSafe - one team for community safety and compliance (24/7)
MelSafe is the City of Melville’s integrated community safety and compliance service, bringing together Rangers, Parking & Compliance Patrols, and the Community Safety Service into one coordinated team.
Our mission is simple: to make it easy for you to get help when you need it. Call 131 247 — anytime, day or night.
We operate 24/7, 365 days a year to support a safe, fair, and welcoming City.
What MelSafe does (at a glance)
Community safety and patrols
- High-visibility patrols across neighbourhoods and activity centres
- Attend and monitor after you’ve contacted police, relaying intelligence to assist investigations
- Holiday Patrols - if you're away from your home for an extended period of time, register your home for a Holiday Patrol. Our MelSafe Officers will patrol your property regularly and will contact you or a designated contact person if anything seems out of the ordinary.
Compliance and Local Laws
MelSafe is your one-stop shop for local compliance matters, handling everything from parking to public space amenity.- Parking enforcement — including 24-hour coverage where required, ensuring safety, turnover, and accessibility
- Verge compliance — managing obstructions, hazards, and unauthorised use of verges
- Fire compliance - enforcement of the rules around firebreaks
- Noise complaints — attending noisy parties, persistent disturbances, and late-night disruptions
- Animal management — dog control, nuisance complaints, and safe cat trapping in line with the City’s new Cat Local Law
- Local law enforcement — addressing illegal dumping, misuse of public spaces, unsightly properties, and other breaches
- Abandoned/unregistered vehicles — investigation and coordination for removal
- Event & public space compliance — ensuring permits, accessibility, and safety requirements are met
Emergency & Incident Support
- Assistance to WA Police, DFES, SES, and St John Ambulance
- Scene safety, cordons, welfare checks, and traffic/pedestrian guidance
- Rapid deployment of mobile CCTV trailers and relocatable units to support prevention, response, and investigations
Working together with the WA Police
MelSafe works hand-in-hand with WA Police and emergency agencies, providing on-the-ground intelligence and evidence that makes responses faster and more effective.
- City-wide intelligence sharing and hot spot targeting
- Deployment of mobile CCTV to priority areas
- Evidence support (body-worn footage, CCTV, officer reports)
- Coordination with DFES and WA Police during emergencies for scene management, welfare support, community recovery and local presence
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MelSafe officers
MelSafe officers are qualified, professional, and community-focused.
Core requirements:
- Senior First Aid
- Annual police clearance
- Specialist training in dog handling, evidence collection, and working alongside police investigators
Who they are:
- Many bring backgrounds in policing, military, or emergency services, which bring discipline, resilience, and practical know-how
- Others are local residents, who understand the community because they live here too
- All are selected for their ability to balance authority with respect and approachability, working with you to solve problems
Vehicles and technology
Our fully electric Tesla Model Y fleet reflects the City’s commitment to sustainability and smart service delivery.
We equip our officers with technology that supports fairness, transparency, and accountability:
- Onboard CCTV: Helps manage parking turnover, access, and community safety fairly and consistently
- Fixed and mobile camera enforcement: Combines vehicle-mounted and static cameras to make parking compliance reliable and transparent
- Body-worn cameras: Enhance officer safety, capture reliable evidence, and reassure the community — supported by clear City policies on when and how footage is used
- Mobile CCTV trailers: Rapidly deployed to deter antisocial behaviour and assist with investigations
- GPS-enabled dispatch and secure comms: Ensures the closest, best-equipped resource responds quickly
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When to call MelSafe (131 247)
You should call MelSafe if you need help with:
- Community safety: Suspicious behaviour observed and requests for extra patrols
- Parking compliance: Unsafe parking near schools, overstays, misuse of accessible bays, vehicles blocking access and footpaths
- Verge compliance: Obstructions, hazards, or unauthorised verge use
- Noise complaints: Noisy parties or ongoing disturbances affecting neighbourhood amenity
- Animal management: Wandering/aggressive dogs, nuisance behaviour, or cat trapping requests
- Abandoned/unregistered vehicles: Reporting suspected dumped vehicles on public roads or verges
- Emergency support: When police, DFES or St John need extra on-the-ground support
- Holiday Patrols: Regularly patrolling your property while you're away
Why MelSafe? (What’s better for you)
MelSafe is more than just a patrol service - it’s a smarter, fairer way of delivering compliance and safety for the whole community:- One number, one team — no more guesswork about who to call
- 24/7 coverage — help is available day and night, all year round
- Noise, animals, verges, parking, safety — all covered in one place
- Visible reassurance — officers on patrol and CCTV assets deployed where they’re needed most
- Police and emergency service partnership — daily collaboration that gets your concerns to the right place faster
- Specialist-trained officers — experienced, professional, and community-minded
- Future-focused — sustainable fleet, smart technology, and evidence-based practices
- Part of your community — many of our officers live here too, and care about the same neighbourhoods you do
MelSafe gives you confidence that the City is looking out for you — every hour of every day.
Important contacts
- Emergency: 000
- MelSafe: 131 247
- WA Police (non-emergency): 131 444
- Crime Stoppers (anonymous): 1800 333 000 | crimestopperswa.com.au
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